Stadtwerke Düsseldorf (a municipal utility) has to deal with 20,000 tenant relocations every year, reported via a wide range of channels: e-mail, fax, letter and phone. Its employees need around ten minutes to enter the associated data manually into the system. That’s some 3,333 hours of typing every year. “It would be great to be able to spend this time on more complex tasks,” says Eckart Birkenkamp, Head of Sales for the Housing and Property Sector at Stadtwerke Düsseldorf. And that’s not even taking into account the fact that this manual processing is prone to error and necessitates subsequent corrections.